Returns & Refund Policy

Returns & Refund Policy

Last updated: July 2026

At LOWZY, we want you to shop with confidence. If something isn't right, we're here to help.

Returns

If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, we may ask you to provide photographs of the item and its packaging.

Hygiene & Personal Care Products

For the safety and protection of all our customers, hygiene and personal care products cannot be returned once they have been opened or used.

This includes, but is not limited to:

  • Shampoo
  • Conditioner
  • Shower Gel
  • Soap
  • Toothpaste
  • Deodorants
  • Cosmetics
  • Skin Care
  • Baby Care Products
  • Razors and Shaving Products
  • Any other personal hygiene item

Items with opened packaging, broken seals or signs of use are strictly excluded from returns and refunds unless the item is faulty or supplied in error.

This policy helps us ensure that every customer receives products that are safe, hygienic and unused.

Unwanted Items

If you change your mind and wish to return an unopened item, please contact us before returning your order.

Returned items must:

  • Be unused
  • Be in their original, unopened packaging
  • Be in a resaleable condition

Return requests may be refused if these conditions are not met.

Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong product, please contact us within 48 hours of delivery.

We'll work with you to resolve the issue as quickly as possible by offering a replacement, refund or other appropriate solution.

Refunds

Approved refunds will be processed using the original payment method.

Please allow several working days for your payment provider to complete the refund.

Return Shipping

Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items.

Need Help?

If you have any questions regarding returns or refunds, please contact our customer support team before sending anything back.

We're always happy to help.