Privacy Policy

Privacy Policy

Last updated: July 2026

At LOWZY, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it and how we use it.

By using www.lowzy.co.uk, you agree to the practices described below.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

  • Your name
  • Delivery address
  • Billing address
  • Email address
  • Telephone number
  • Order history
  • Payment information (processed securely by our payment providers)

We do not store your full payment card details.

2. How We Use Your Information

We use your information to:

  • Process your order
  • Deliver your products
  • Contact you regarding your order
  • Respond to customer enquiries
  • Improve our website and services
  • Prevent fraud and protect our customers
  • Comply with legal obligations

We only collect the information necessary to provide our services.

3. Marketing

If you choose to subscribe to our newsletter or promotional emails, we may send you updates about:

  • New products
  • Special offers
  • Promotions
  • Store news

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

4. Cookies

LOWZY uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep your shopping basket active
  • Improve website performance
  • Understand how visitors use our website

You can manage or disable cookies through your browser settings.

5. Sharing Your Information

Your personal information belongs to you.

LOWZY will never sell, rent, trade or share your personal information with third parties for marketing purposes.

We believe your data is exactly that — your data, not a product to be sold.

The only time we share limited information is when it's necessary to provide our service, for example:

  • Processing your payment
  • Delivering your order
  • Preventing fraud
  • Meeting our legal obligations

Our trusted service providers receive only the information they need to perform their specific service and are required to protect your data.

We do not profit from your personal information. Ever.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

However, no method of internet transmission can ever be guaranteed to be completely secure.

7. Your Rights

Depending on applicable UK data protection laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Withdraw marketing consent
  • Request a copy of your personal data

To exercise any of these rights, please contact us.

8. Third-Party Services

Our website may use trusted third-party services, including:

  • Shopify
  • Payment providers
  • Delivery partners
  • Analytics services
  • Social media integrations

These services operate under their own privacy policies.

9. Data Retention

We only keep your personal information for as long as necessary to:

  • Fulfil your orders
  • Meet legal and tax obligations
  • Resolve disputes
  • Protect against fraud

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page or by email.