Frequently Asked Questions

What is LOWZY?

LOWZY is an online store offering branded everyday essentials at affordable prices. We focus on quality products from brands you know and love – without the unnecessary price tag.

Are your products genuine?

Absolutely.

Every product we sell is 100% genuine and sourced from trusted UK suppliers.

Why are your prices lower?

We keep things simple.

By operating online and sourcing smartly, we're able to offer great brands at competitive prices without the overheads of traditional retail.

Is there a minimum order?

Yes.

The minimum order value is £15.00.

How much is delivery?

• Orders from £15.00 to £29.99: £1.99 delivery.
• Orders of £30.00 or more: FREE delivery.

How long does delivery take?

We aim to dispatch your order as quickly as possible.

Estimated delivery times will be shown during checkout.

Can I return an item?

Of course.

If there's a problem with your order, please get in touch and we'll help you resolve it as quickly as possible.

For full details, please see our Returns Policy.

Do you ship outside the UK?

Not at the moment.

Currently, we only deliver within the United Kingdom.

Will you add more products?

Definitely!

We're constantly expanding our range, so check back regularly to discover new brands and great deals.

How can I contact LOWZY?

Simply visit our Contact page or send us an email.

We'll be happy to help.

Still have a question?

No problem.

Get in touch and we'll do our best to help as quickly as possible.

We're a new store, but we're here for the long run. Thank you for supporting a growing UK business. ❤️